![]() ![]() Upon receipt of a Ride Access Pass, guests may also be supplied with an Accessibility Guide.Guests who are not in possession of their ID Card but wish to use their Ride Access Pass may visit GUEST HELP & INFORMATION/GUEST SERVICES to request a temporary method to validate your entitlement for RAP for the day which can be accepted at attractions in lieu of the ID card. Failure to present the ID card when attempting to enter an attraction with a Ride Access Pass will result in entry being refused. The named and photographed guest on the ID card must be present and boarding the attraction with their companions. Guests will be required to show this ID card alongside their Ride Access Pass when entering any ride or attraction through the disabled entrance or Ride Access Pass entrance. This ID card will display the name and photograph of the disabled guest and must be brought with them on every visit to a Merlin Theme Park where they intend to use the Ride Access Pass system. Upon approval for a Ride Access Pass, the disabled guest must collect their Ride Access Pass ID Card – valid for three years from date of issue – from their chosen Merlin Theme Park.The temporary adjustment will only be accepted for guests who apply providing one of the following supporting documentation: a Disability Living Allowance letter (dated within the last 24 months) showing that the guest receives either the higher rate mobility component or the higher rate care component, a PIP letter (dated within the last 24 months) showing that the guest receives the enhanced rate for either daily living or mobility components, or a current and valid Blue Badge. Due to the robust application process, this temporary adjustment may take upwards of one hour to be issued and can only be applied for once. Guests who have not applied in advance may be eligible for a temporary Ride Access Pass – valid for seven days from the date of approval – which is issued at the discretion of Merlin Entertainments. This will allow the necessary time for the application to be assessed. Guests must submit their application to Nimbus Disability for a Ride Access Pass at least seven days in advance of their intended visit to our Theme Parks. They will only be required to register their Access Card with Merlin Entertainments in order to create their Ride Access Pass. Guests that are already in possession of a valid Nimbus Disability Access Card with the Queuing or Wheelchair symbol on it do not need to apply for the Ride Access Pass. Applicants will be asked to provide any documentation and details to support their application which is then assessed by an expert team with a wide knowledge of disabilities. All applications for Ride Access Pass must be submitted through Nimbus Disability’s Access Card process, which provides a more focused assessment of an individual person and the barriers they may face which affects their ability to queue.Guests with a disability (as defined by The Act) may, at the discretion of Nimbus Disability and/or Merlin Entertainments Group, be issued upon application, a Ride Access Pass.Ride Access Pass refers to the facility offered to our guests with disabilities allowing access to our rides and attractions whereby the standard queue is bypassed. ‘Substantial’ being more than minor or trivial ‘long-term’ being that the impairment must have been there for more than 12 months or likely to last for at least 12 months. The Equality Act 2010 (“The Act”) defines that a person shall be regarded as being disabled if they have a physical or mental impairment which has substantial (being more than minor or trivial) long-term adverse effects on their ability to carry out normal day-to-day activities. You will then be able to collect your Ride Access Pass – which will be valid for three years – on your first visit to Alton Towers Resort, Chessington World of Adventures Resort or LEGOLAND Windsor Resort, or THORPE PARK Resort. ![]() We have partnered with Nimbus Disability to process our Ride Access Pass applications, who will individually assess your needs and determine if you are eligible. The Ride Access Pass removes the need for our guests to wait within the main standby attraction queue lines and enter via a dedicated entrance. ![]() This allows them access to our rides and attractions via a virtual queuing system for themselves and up to three others (at least one of which must be aged 14 or over). ![]() The Ride Access Pass is a system we have in place to provide reasonable adjustments to guests visiting our Theme Parks who require extra assistance or are unable to queue due to a condition or disability. ![]()
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